 Frequently
Asked Questions |
|
GENERAL
INFORMATION |
|
| Are
the rates on your site per person or per room per night? |
| All the rates quoted
on our site are PER ROOM for the duration of the WHOLE STAY
requested. All prices include service and local taxes. |
| What
is the difference between "Available" and "On
Request" confirmation? |
| "Available"
confirmation indicates that your request is available from assigned
rooms that we hold for octopustravel clients. If booked, these
can be confirmed in seconds. "On Request" confirmation
is where we have no pre-assigned rooms available that match
your requirements and need to request room(s) for you directly
from the hotel. If you book a hotel showing "On Request",
we contact the hotel on your behalf and you will receive a reply
to your request within 48 hours. |
| How
do I know if my hotel reservation is confirmed? |
| If you book a hotel
that is showing "Available" confirmation, you will
receive a confirmation email within a few minutes. If you make
an "On Request" booking, assuming the hotel is able
to accommodate your request, you will receive a confirmation
email from us within 48 hours. Confirmation emails will include
full booking details and confirm the price you have paid. If
an "On Request" booking cannot be confirmed by the
hotel, we will advise this to you by email within 48 hours.
|
| Do
I need to confirm my booking with the hotel directly? |
| No. The booking confirmation
printed from the octopus site is all you need. Please note that
for hotels showing "Available" confirmation octopustravel
has rooms assigned for our clients and we only supply your name
to the hotel 72 hours prior to your arrival; if you contact
them before this they will not have your details yet. For "On
Request" bookings we forward your name to the hotel at
the time of booking. In neither case do you need to contact
the hotel yourself. |
| Do
children receive discounted rates? |
| The policy regarding
child reductions varies from hotel to hotel. Where these discounts
apply, they are passed on to you. This can be verified on the
hotel booking detail screen where the booking total is confirmed
prior to payment being taken. |
| How
do I use 'My Account'? |
| To access the details
of any of your bookings please click on the My Account link
on the Homepage. Enter the email address and the password submitted
when making your booking. To amend or modify the booking details
i.e. booking name/dates of stay/number of nights please click
on the underlined Booking Reference Number. Please note that
all amendment requests are subject to availability and that
charges may be applied for decreasing the number of rooms or
nights. Please refer to our Booking Terms for full details |
| How
much will I be charged if I cancel a booking? |
| Please refer to our
Booking Terms. |
| What
happens if I need a refund? |
| Any refund due will
be credited directly to the credit/debit card that was used
to pay for the booking. |
| What
credit / debit cards are accepted? |
| We accept payment by
Visa, MasterCard & Amex |
| How
safe are my credit card details? |
| For secure online payment,
we use Secure Socket Layers (SSL) to ensure the privacy of the
information provided to us and at no time are your debit/credit
card details transmitted unencrypted over the internet. For
further information, please refer to our privacy statement.
|
| What
do you do with my personal information? |
| We take the issues of
privacy and security very seriously. For peace of mind, please
refer to our extensive privacy statement. |
| Can
I use a credit card with an international billing address? |
| Yes, if you have a credit
card with an international billing address, you can use it to
book a hotel. The address you enter at the payment stage needs
to exactly match the credit card billing address. |
| How
do I get to the hotel? |
| All hotels on the web
site have a report that contains information relating to its
location. It is your own responsibility to arrange travel to
and from the hotel. |
| How
many Kilometres in a mile? |
| 1.6 Kilometres is equivalent to 1
mile. |
| What
happens to my hotel booking if my flight is delayed? |
| All hotel rooms will
be held until 9am the following morning. |
| Why
is the price different to when I last checked? |
| Apart from changes that
may be made to reflect market conditions, the prices are shown
in the currency requested by the user and these are subject
to currency fluctuations. Therefore there may be slight variations
in price on a daily basis that will reflect any movement in
the currency exchange levels. Once a booking has been created
however, the currency exchange rate for that booking is fixed
as those at the booking creation date, even if further items
are added to the booking. Most importantly, the prices include
service charges, local taxes and in many cases breakfast. |
| Who
do I contact if I need help? |
| Our customer service
team is more than happy to give you further assistance, see
Contact Us for details. |
