We encourage feedback both good and bad from our customers in order to point out where we are doing things well and, more importantly, to highlight those areas where you would like to see improvements.

All such comments are welcomed.

octopustravel.com Limited
21/F Greatmany centre
109-115 Queens Road East
Wanchai, Hong Kong

For quick and efficient service, please contact the customer service centre for your area:

In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales:

(i) an acknowledgement sent within 3 working days
(ii) a progress update within 10 working days
(iii) a substantive reply and conclusion within 14 working days

Should your enquiry not be resolved to your satisfactions, please contact us at:

Octopustravel.com Limited
21/F Greatmany Centre
109-115 Queens Road East
Wanchai
Hong Kong

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